IT Trust is a homegrown South African IT solution, service provider. We specialize in providing customers with support and maintenance of and for their IT environments. From the network to the desktop and all the parts in between – no matter where you are in the country your IT Trust team will be able to assist you in ensuring your business is always IT-ready. What do we do? Our specialties include service level agreements, onsite support and consulting, designing and implementation of customized maintenance and support solutions, account management and business development as well as the design and implementation of client-specific business improvement models.
Who is IT TRUST
Established in 2006 we have grown from a niche provider of IT solutions to fully blow IT solutions and support business. Today we serve clients in Johannesburg, Pretoria, Durban, and Cape Town. Our management team prides itself on its superior knowledge of IT maintenance and support services in both the networking and desktop environments.
Key to our success is our focus on customer relationships, working with customers throughout their IT lifecycle, building tailored solutions that meet their needs and budget, as well as going above and beyond on support requirements – even when the proverbial “house is burning down”.
But we also acknowledge that no company is an island and to this end we have developed relationships with a number of leading global and local IT vendors and partners to complement our service offerings.
What do we stand for
At IT Trust we place the customer at the heart of all of our interactions, building technology solutions that meet their business needs. We believe that technology must meet the needs of the business and never dictate what the customer is able to achieve. In short, technology must first and foremost be an enabler.
How do we achieve this?
– Through building and nurturing long-term business relationships with our customers
– Leading with integrity, building trust, and working honestly
– By fostering knowledge sharing and continuously investing in our technical teams
– Focussing on teamwork as a means to improve productivity
– Consistently delivering the highest quality of service and the best in solutions
– Working above and beyond industry standards in order to lead in the areas of service and support
Vision
Building on the pillars of quality service, partnerships, professionalism and superior knowledge of IT, IT Trust strives to be the IT Service Provider of choice for SME customers throughout South Africa.
Mission
Through professional services we aim to provide our customers with IT solutions that leverage only the best from the ever-evolving and dynamic technology industry, distinguishing ourselves through our service ethic, delivery mechanisms, and attention to detail.
Business Objectives
While alliances sit at the heart of the business, the IT Trust team aims to be a “Product Independent Service and Support Partner” to small, medium, and enterprise customers.
What does this mean to you? We will never crowbar an inferior technology into your environment. Instead, we look to partner with vendors, OEM partners, and technology manufacturers who have appropriate solutions to help build modern technology solutions that are flexible, scalable, and meet the exacting needs of each customer.
Our commitment to our technology partners can be evidenced through our continual investment in the internal skills needed to support each product and solution stack. Skills we eagerly impart to customers when working on projects.
Services
– Complete IT Outsourced Solutions
– Email Management & continuity services (Archiving and Compliance)
– Cloud services – See details under Cloud Solutions
– Managed Services Provider
– IT Infrastructure Solutions
– Software Development
– Remote Hardware & Software monitoring
– Virtualization
– Data Backup and Storage Solutions
– Security Solutions
– License Solutions
– Hosted Services
– Web Design Services
– Network Cabling
– Outsourced Engineers
– Data Destruction
– Equipment recycling
– Hardware & Software installations and support
– CCTV camera installations and support
– Biometrics access control – See details under Biometrics
– Biometrics Time and attendance – See details under Biometrics
– Hardware and software sales
– Telecoms – VOIP telephone solutions
