Our Growth Story
Our unwavering focus on service excellence has seen iSON Xperiences grow from humble beginnings in a single call centre in Africa, to enjoy a presence in 18 countries, driven by a workforce of over 18,000 employees, conducting over 50-million customer transactions per month, for more than 500-million customers globally.
We truly are a global organisation, of global citizens, servicing global brands.
Vision
“To align talent, technology and processes to support and drive customer engagement and delight”
To be a best-in-class, dynamic and innovative customer experience and process management corporation of global repute.
To provide an environment of trust, cooperation and mutual respect to all stakeholders.
To create significant value for our customers, employees, partners, shareholders, and the communities we operate in.
To develop “customers for life” by earning their loyalty by anticipating, listening and responding to their needs.
Mission
iSON Xperiences is passionate about delivering service excellence and great customer experience.
We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.
