All Live Chat Agents in Sandton businesses in South Africa

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Live chat agents, also known as live chat operators, are human representatives who engage in real-time conversations with customers via a website or mobile app. They use artificial intelligence (AI) and machine learning to assist them in providing quick and accurate responses to customer queries.

These technologies enable live chat agents to understand the intent of a customer’s message, retrieve relevant information and respond promptly. They can be used for a wide range of tasks including customer service, e-commerce, and technical support.

With the use of these technologies, live chat agents are able to provide a more personalized and efficient customer service experience.